FAQ's

What payment methods do you accept?

    • We accept all major credit cards, PayPal, and other payment options listed at checkout.

    How do I track my order?

      • After your order is shipped, we will send you an email with a tracking number if available. You can use this number to check your order’s status online.

      What are your shipping options?

        • We offer standard shipping. Everything in Slooopies we ship to your door for FREE. Delivery time might vary depending on where it's been shipping from.

        How long does shipping take?

          • Standard shipping typically takes 5-7 business days and is free of charge! Some are from the market sellers which could take longer.

          What is your return policy?

            • We offer a 7 day return policy on most items. Products must be returned in their original condition. To start a return, visit our Returns page or contact customer service.

            Do you offer refunds?

              • Yes, refunds are issued once we receive and inspect the returned product. Refunds typically take 5-10 business days to process.

              Can I exchange an item?

                • Yes, exchanges are available for items in stock. Contact us within 30 days of receiving your order to initiate an exchange. [The first exchange is free of charge.]

                What should I do if I receive a defective item?

                  • Contact us immediately with photos of the defect, and we will arrange for a replacement or refund.

                  Do you ship internationally?

                    • Currently, we ship only within the U.S. 

                    How do I cancel my order?

                      • You can cancel your order within 24 hours of purchase. After this window, the order may already be processed and shipped.

                      Is my personal information secure?

                        • We use SSL encryption to protect your personal and payment information. Please review our Privacy Policy for more details on how we handle your data.

                        How do I contact customer service?